quality management, management systems, process safety, environmental management, risk assessment, ISO-14000, regulatory compliance, OSHA regulations, EPA regulations, safety improvement, TQM, ISO-9000, ISO9000, QS9000, QS-9000, internal audit, customer focus, strategic planning, teambuilding. QEM provides access to experienced professionals to help companies improve their manufacturing, distribution and service operations and increase profitability.

 

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Minimize Risk and Liability Exposure

Improve Operations
Manage Environmental Health & Safety Aspects
Ensure Reliable Quality
Reduce the Cost of Worker's Compensation and Employee Injuries With INcontrol©
Make Your Organization A Safe Place For Children And The Adults Who Work With Them
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Measure Customer Satisfaction

QEM professionals have been responsible for customer satisfaction performance in diverse companies throughout the world. We know how to clearly measure customer service and use this information to upgrade performance, gain competitive advantage and increase profitably.

Our experience can help you:

  • learn how customers evaluate supplier performance
  • identify your customer satisfaction strengths and weaknesses
  • eliminate unsatisfactory / unnecessary products and services
  • provide customer service that matches customer expectations

Our Approach:

  1. understand your customers' priorities
  2. determine performance parameters that your customers use
  3. measure performance
  4. develop and communicate performance strategies
  5. apply the strategies - use your strengths, eliminate weaknesses
  6. obtain feedback
  7. correct deficiencies and continually improve

More Information:

Contact us to discuss your most complex customer satisfaction concerns. Discover how QEM's experience can improve your bottom line.


QEM Inc.
1554 Paoli Pike #179,
West Chester,  PA  19380
Telephone: (610) 701-0629     Fax: (610) 701-0659
E-Mail: bwellmon@qeminc.com